SSTL POLICIES

Cancellation, Rescheduling & Refund Policy.

Effective Date: September 30, 2026

SmartServe Tennis Lab schedules simulator bays, coaches, programs, and event space specifically for reserved customers. These guidelines are designed to provide flexibility while protecting limited facility capacity.

01

Simulator Bay Reservations

12 HRS

Cancellation / Rescheduling

Cancel or reschedule at least 12 hours before the scheduled start time to preserve the eligible session, credit, or payment for rescheduling.

LATE

Late Cancellation

Cancellations made less than 12 hours before the start time are late cancellations.

NO-SHOW

Missed Reservations

No-shows forfeit the applicable session, credit, or amount paid.

  • Cancellations made less than 12 hours before the start time will forfeit the session, credit, or amount paid.
  • No-shows will forfeit the session, credit, or amount paid.
  • Late arrival does not extend the scheduled end time. The bay must be released at the original end time.
02

Private & Semi-Private Coaching

  • Cancel or reschedule at least 24 hours before the lesson start time.
  • Late cancellations and no-shows may forfeit the lesson, package credit, or amount paid.
  • If the assigned coach or SSTL must cancel, SSTL will reschedule the lesson or provide an appropriate credit or refund for the affected lesson.
03

Programs, Clinics & Camps

  • Unless a program states a different rule at registration, cancellation must be received at least 48 hours before the first scheduled session for an eligible refund or account credit.
  • After a multi-session program begins, missed participant sessions are generally not refundable and make-up sessions are not guaranteed.
  • If SSTL cancels an entire program, SSTL may offer a transfer, account credit, rescheduling, or refund for the canceled service.
04

Memberships

Membership billing and cancellation are governed by the SSTL Membership Terms & Conditions. Canceling a reservation is different from canceling a membership.

Membership charges already processed are generally nonrefundable and are not prorated for unused time, subject to applicable law.

For membership cancellation, renewal, billing, included sessions, and other membership-specific terms, please refer to the Membership Terms & Conditions.

05

Parties & Events

Event deposits, final balances, cancellations, rescheduling, and refunds are governed by the Parties & Events Policy and the applicable event confirmation or agreement.

Event-specific terms should be displayed before SSTL accepts paid event reservations.

Owner / Attorney Confirmation Required

Insert the final event deposit amount, balance-due date, and event cancellation/rescheduling refund schedule before accepting paid event reservations.

06

Facility Closure, Emergency or SSTL Cancellation

If SSTL closes or cancels a paid service because of facility conditions, equipment issues, staffing, emergency, severe weather, or another circumstance that prevents the reserved service from being provided, SSTL may reschedule the service, restore the applicable credit, or issue a refund for the affected service as appropriate.

SSTL is not responsible for unrelated travel or incidental expenses.

07

How to Cancel or Reschedule

Customers should use the online account or booking system when available.

If online cancellation is unavailable, contact SSTL using the business contact method published on the website.

The time SSTL receives the cancellation controls whether it falls within the applicable cancellation or rescheduling window.

Effective Date September 30, 2026
Privacy Cancellation / Refunds Accessibility

NEED HELP WITH A RESERVATION?

We’re Here to Help.

If you have questions about canceling, rescheduling, credits, or refunds, please contact the SSTL team.

Contact SSTL Terms of Use