SMARTSERVE TENNIS LAB

Privacy Policy.

Your privacy matters to us. This Privacy Policy explains how SmartServe Tennis Lab collects, uses, discloses, and protects information when you interact with SSTL.

Effective Date September 30, 2026

YOUR PRIVACY

SmartServe Tennis Lab Privacy Policy

SmartServe Tennis Lab (“SSTL,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, join a waitlist, create an account, purchase a membership, make a reservation, enroll in a program, submit an event inquiry, or otherwise interact with SSTL.

01

Information We Collect

We may collect the following categories of information when you interact with SSTL:

  • Contact information, such as name, email address, telephone number, mailing address, and emergency contact information.
  • Account and transaction information, including reservations, memberships, programs, event inquiries, purchases, payment status, credits, and account preferences.
  • Participant information, including age or date of birth when needed for eligibility, guardian information for minors, skill-level or training information voluntarily provided, and waiver/consent records.
  • Communications and form submissions, including messages, special requests, accommodation requests, and customer-service correspondence.
  • Website and device information, such as IP address, browser/device type, pages visited, referral information, cookie identifiers, and analytics data where enabled.
  • Photos or video only when captured or used in accordance with SSTL’s Photo, Video & Media Policy and applicable consent.
02

Payment Information

Payments may be processed by third-party payment and booking providers. SSTL generally does not receive or store full payment-card numbers when a third-party processor handles the transaction. Those providers process information under their own privacy and security practices.

03

How We Use Information

SSTL may use information for the following purposes:

  • Operate the website, customer accounts, reservations, memberships, programs, lessons, events, and waivers.
  • Process transactions, send confirmations and receipts, and administer credits, cancellations, or account changes.
  • Communicate about bookings, opening updates, programs, facility information, service changes, and customer support.
  • Maintain facility safety, enforce policies, prevent misuse or fraud, and protect SSTL, customers, staff, and property.
  • Improve website performance, services, customer experience, and marketing effectiveness.
  • Send promotional communications when permitted; recipients may use the unsubscribe method provided in marketing emails.
  • Comply with legal, accounting, insurance, and regulatory obligations.
04

How We Share Information

We may share information with service providers that support booking, payments, website hosting, forms, email, analytics, accounting, insurance, legal services, and other business operations; with authorities or other parties when required by law or reasonably necessary to protect rights and safety; and in connection with a business transaction such as a merger, financing, acquisition, or sale of assets.

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SSTL does not sell personal information for money.

05

Children and Minors

SSTL serves youth participants, but the website is not intended for children to independently create accounts, purchase services, or provide legally required consent. Parents or legal guardians should provide required information and complete applicable waivers and permissions for minors.

06

Cookies and Analytics

SSTL may use essential cookies and similar technologies for website functionality and may use analytics or marketing technologies to understand website use. Additional details appear in the Cookie Notice. Where legally required, SSTL will provide applicable consent choices.

View Cookie Notice →
07

Data Retention and Security

SSTL retains information for as long as reasonably necessary for the purposes described in this Policy, including customer service, safety, accounting, insurance, dispute resolution, and legal compliance.

SSTL uses reasonable administrative, technical, and physical safeguards, but no system can guarantee absolute security.

08

Your Choices and Requests

You may request to update certain account information, unsubscribe from marketing emails, or contact SSTL with a privacy question or request.

Rights may vary by applicable law. SSTL may need to verify identity before completing certain requests.

09

PRIVACY QUESTIONS

Contact SSTL

Privacy questions may be submitted through the Contact page or to the business email address published on SmartServeTennisLab.com.

Privacy Contact: [INSERT PRIVACY CONTACT EMAIL]

CONTACT SSTL
10

Changes to This Policy

SSTL may update this Privacy Policy from time to time. The current version will be posted on the website with its effective or updated date.

Effective Date September 30, 2026

HAVE A PRIVACY QUESTION?

We’re Here to Help.

If you have a question about how SSTL handles your information, please contact our team.